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IBMG
IBMG has a focus on building a sustainable future for their brands. To achieve this, they ensure the local customer relationships are front and centre. Supporting valued customers, colleagues and heritage of all brands, they gain the central support and knowledge of a large integrated group.
This ensures all our suppliers are best equipped to serve their local communities, while keeping strong rapport with their customers. By recognising, rewarding and developing people and brands, helping them thrive in the short, medium and long-term the business is set up for a sustainable future.
Our Work With IBMG
IBMG/ WALTHER STRONG ANNOUNCEMENT:
From March 2024 Walther Strong and IBMG have been in discussions about how the pair could bring added value to their customers.
With Fred Dunn (CEO of Walther Strong) and Kevin Burns (Group Category Manager) agreeing that the quality of products didn’t have to come with such an aggressive cost to the end user, a relationship was formed where Walther Strong was able to support all IBMG branches with their wants and needs.
WHY ARE INDEPENDENTS SO IMPORTANT?:
Walther Strong recognises the importance of large merchants and their network however the company also understands the importance of community, having started out from humble beginnings ourselves – we acknowledge that the service and importance of customer satisfaction is paramount to the Independent builders merchants.
Because of this, we aim to deliver to IBMG the quality and service that they provide to their customers – ensuring that the customer satisfaction is a complete cycle, from manufacturer to end user.